At Hanger Fashion, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to assist you. Please review our return policy below for smooth and hassle-free returns.
1. Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Intimate apparel, swimwear, and items marked as final sale are not eligible for return.
2. How to Initiate a Return:
- To initiate a return, please contact our customer support team at [customer support email or phone number] within 30 days of receiving your order.
- Provide your order number and details about the item you wish to return.
- Our customer support team will guide you through the return process and provide you with a return authorization.
3. Return Authorization:
- Once your return is authorized, we will provide you with a return shipping label.
- Please securely package the item(s) in the original packaging or a similar package.
4. Shipping Costs:
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping costs, unless the return is due to an error on our part.
5. Refund Process:
- Refunds will be processed within 5 business days of receiving the returned item.
- Refunds will be issued in the original form of payment.
6. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you need a different size or color, please initiate a return for a refund and place a new order for the desired item.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
8. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us, and we will investigate the matter.
9. Contact Information:
- For any questions or concerns regarding our return policy, please reach out to our customer support team at [customer support email or phone number].
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is of utmost importance to us, and we are committed to making your shopping experience with Hanger Fashion enjoyable and worry-free.
Thank you for choosing Hanger Fashion!